Terms of Use

Please read our terms of use carefully.

Introduction

Welcome to Tiin Salon Management App. By using our platform, you agree to comply with the following terms and conditions.

Booking and Cancellation Policies

  1. The minimum amount a client pays for an order is the minimum we can transfer using our payment service provider (e.g., Stripe).
  2. Clients can cancel a booking up to one hour before the scheduled time to receive a refund minus any processing fees (e.g., Stripe fees).
  3. Cancellations made within one hour of the booking time are not performed
  4. If a partner does not accept or rejects a booking within the required timeframe, the booking status will change to expired, and the client will receive a full refund.
  5. If a partner rejects a booking, the client will receive a full refund.
  6. Partners can only accept or reject a booking upon receiving it. If they wish to reschedule, the client will be notified and can choose to accept or reject the new time.
  7. If the client accepts the rescheduled time, they cannot cancel it later, and the amount charged will not be refunded. If the client rejects the rescheduled time, they will receive a full refund.

Payment and Refunds

  1. Clients are charged at the time of booking confirmation.
  2. Refunds will be processed according to our cancellation policies.
  3. Any transfer or processing fees incurred due to cancellations will be deducted from the refund amount.
  4. Partners will receive payments via bank transfer within five or six working days after completing the booking.
  5. Currently, there are no application fees for clients or partners. However, we reserve the right to add application fees in the future and will update our terms of use accordingly.

Partner Responsibilities

  1. Partners must accept or reject bookings promptly upon receiving them.
  2. Partners can reschedule bookings, and clients must be notified of any changes.
  3. Partners cannot cancel bookings within one hour of the scheduled time.
  4. Partners are responsible for providing the services as described at the time of booking.

Client Responsibilities

  1. Clients must provide accurate information when making a booking.
  2. Clients agree to the cancellation and refund policies outlined in these terms.

General Terms and Conditions

  1. By registering on our platform, users agree to provide accurate and complete information.
  2. Users must have the legal capacity to enter into agreements as per Romanian law.
  3. The platform reserves the right to modify these terms at any time, and users will be notified of significant changes.
  4. These terms are governed by the laws of Romania, and any disputes will be resolved in Romanian courts.

We reserve the right to modify these terms at any time. Significant changes will be communicated to users via email or through notifications on our platform.

These terms are governed by the laws of Romania. By using our platform, you consent to the exclusive jurisdiction of Romanian courts in all disputes arising out of or relating to the use of our services.